Ken Blanchard (1939-Present)

“Feedback is the breakfast of champions.”

“In the past a leader was a boss. Today’s leaders must be partners with their people…. they no longer can lead solely based on positional power.”

“I absolutely believe in the power of tithing and giving back. My own experience about all the blessings I’ve had in my life is that the more I give away, the more that comes back. That is the way life works, and that is the way energy works.”

“Don’t quack like a duck, soar like an eagle.”

“The best way to teach people is by telling a story.”

“The first principle of ethical power is purpose. By purpose, I don’t mean your objective or intention-something toward which you are always striving. Purpose is something bigger. It is the picture you have of yourself-the kind of person you want to be or the kind of life you want to lead.”

“Too many leaders act as if the sheep… their people… are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.”

“For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.”

“I once heard profit is the applause you get for taking care of customers and your people,”

“In fact, … Jesus is mentioned 75 times in the Koran.”

“The world is less certain and predictable now. When there’s uncertainty, people raise spiritual issues.”

“Their No. 1 value is ethics, No. 2 is responding to customers and No. 3 is profits, … They’re saying, ‘We won’t do anything that will improve our profit if it’s not ethical or responsive to customers.’”

“Our ‘franchises’ never talk to each other. They compete with each other and criticize each other. We’ve got to stop this ridiculous fighting over rituals and regulations.”

“The One Minute Manager.”

“I never use notes, they interfere with me.”

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